Shipping policy
Shipping Policy
We are pleased to offer free shipping worldwide on all items that weigh under 500 grams.
Processing & Shipping Time
Each item is handmade to order, which means we take care in crafting every piece before shipping. Processing and shipping together typically take 1 to 3 weeks from the time of purchase.
Once your order has shipped, you will receive a confirmation email with a tracking number.
If you have any questions about your order status, you can always reach us at welcome@woodworkergeorgia.com.
Shipping Method
Orders are shipped from Tbilisi, Georgia, via standard international postal services with tracking included.
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Estimated total delivery time: 1–3 weeks
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Delivery time may vary depending on your location, local postal service, and customs procedures.
Customs, Duties & Taxes
Please note that buyers are responsible for any customs and import taxes that may apply in their country. We do not cover or reimburse:
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VAT or sales taxes
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Customs duties
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Import handling fees
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Other country-specific charges
These charges are determined by your local customs authority. We are not responsible for delays due to customs or postal inspections.
If you're unsure whether your order will incur customs fees, we recommend checking with your country’s customs office before ordering.
Lost or Delayed Packages
We do our best to ensure safe and timely delivery, but international shipping can occasionally experience delays.
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If your package seems delayed or possibly lost, please contact us at welcome@woodworkergeorgia.com with your order number.
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We will work with the carrier to investigate and provide updates.
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Please note we are not responsible for packages lost due to incorrect shipping addresses provided at checkout.
Shipping Restrictions
We currently offer shipping to most countries. However, there may be exceptions due to postal restrictions or regulations in certain regions. If we’re unable to ship to your location, you’ll be notified and issued a full refund.